HORIBBLE service by GO60 spa, under Mary Chia

I'm SO angry that I stomped it!


Hi Stomp

I'm super pissed after my call to GO60 Spa, under Mary Chia. And hope you can help me to publish this article.

Some time back I purchased deals from Groupon for their services.
I called just now(1st april) to set an appointment for my friend and I on the coming friday 4th April. But was informed they are FULLY BOOKED for APRIL(the voucher expires after 30th April). So the customer service told me I can set appointment on their next slot 5th May, but I said I cant make it because I'm going overseas from 5th to 9th. However on the 10th onwards I can make it. She then said she cant extend that long and said I need to sell my voucher to another person who fits the criteria to use the voucher.

What the?

Today is only the 1st of april, 30 full days before the voucher expiry date. And I'm not fussy with my appointment timing at all because I can do anyday, anytime, including weekday afternoons. BUT they limit me to redeem my voucher only within 5days, unluckily enough to be on the days that I'm going overseas. It's totally not my fault that I'm unable to redeem it. I seriously highly doubt that for 30 FULL DAYS they're so fully booked. Even so, if they really cant handle so many customers, then they shouldnt sell that many vouchers at all.

It's not so much of a big deal that I cant redeem my voucher actually.
I can just cancel and refund and spend my money elsewhere. I can fully understand if they're overwhelmed with redemption appointments because Groupon is so influential.
BUT what pissed me off big time is their customer service! The foreign female customer service who sounded like a Filipino was so rude to me. Her attitude and tone made me wonder am I the customer or is she the customer. It's quite the 1st time that I'm being treated SO RUDELY by a customer service. Really pissed me off big time! For such a spa, free massages I also wont go.

I've emailed Groupon to cancel and refund my monies, currently waiting for reply. I heard alot of bad reviews about Mary Chia's lousy service before, but I thought a new spa by them will be under a new management and perhaps will be better. Too bad it's just not.

Thanks Stomp!

Random shopping - Gold Juicy Couture Zipped Wallet in Saffiano Leather. & OOTD

Bought this Juicy Couture wallet online from Ebay. =D And to be honest, I've been searching for a gold wallet for the longest time!! Just didnt see a nice one! Hmm....I heard some sayings about a gold wallet as well as a zipped-up wallet is good for wallet fengshui! So anyway, initially I only came across this design at Groupon where they're selling at S$175. Being a fussy shopper, I checked out online and after doing my sums, I got this from an international Ebay seller. After shipping and everything, this wallet costs around S$150. Yes I saved S$25. It would probably be even cheaper in the States...but what to do....everything is expensive in Singapore so we just have to pay for the shipping. It's still a bet because I've never seen this design in real life, was kinda worried that the gold tone wont turn out nice. However, my worries were unnecessary. =)

It's beautifulllllllllllll~~~~~~ Pics taken with my Note 2 and I didnt bother to edit them at all because they are so true to real life. The gold is gorgeous. The quality is pretty good too! I say, better than the usual Coach and Kate spade wallets(no offence). By the way, it's my first Juicy Couture buy.

Yessssssssssss!! Pink exterior with prints of a crown. So cute righttttt~!~

So far, I love this wallet. It was relatively lighter as compared to my ex-wallet, a Prada Bow Wallet in Saffiano leather.

Initially I was actually kinda worried that a Juicy Couture wallet with a price of S$150 will be compromised with poorer quality, since I'm kinda used to very durable and quality wallets(I love my LV damier canvas long wallet too). But I was thinking, this Juicy Couture wallet is also made from Saffiano leather(not fully though), which is the same as the Prada. And I've been lemming for a nice GOLD wallet for the longest time so I just give it a shot.

And guess what, although I cant comment about the durability for now since I've just started using it not long ago, but it's exterior leather feels like it's of good quality and it's gold colour looks posh instead of cheapo. It's zips are super super smooth, UNLIKE the zipper for my coin compartment for the Prada wallet. I probably cant fault the bow design of the ex-Prada wallet since initially I thought it was cute....but now I really prefer a wallet which is generally flat and easy to organize in the handbag, without any fear of crushing the protruded "bow". 

But it has much fewer card slots. I think actually my cards can fit 2 long wallets. Zzzz...really...all cards in 1 wallet will simply make it look bulky and ugly. I really dont know what to do either. Maybe I will just try linking some of my credit cards with the savings account to double as an ATM card. Just like how I linked my FRANK card.

I love this current wallet now. Hee! Dearie was more than happy for buy it for me because it's much cheaper than most other stuff I like. Dont count on it my darling. :P

****************************************************************************

Bought this watch holder from Groupon at S$24.90. A very good deal! They usually cost over S$50 in shops. And I was extremely satisfied with the quality! Sorry the deal had already been sold out, you can follow my FACEBOOK because usually I share great deals over there on a more prompt and impromptu basis rather than blogging on a lagging pace. Hahaha.

I have more than 6 watches actually but the box of 10 is very squarish and difficult to keep on my dressing table. So I bought this which holds 6. It's enough anyway, to hold my most worn watches on a daily basis. It's generally very easy to store the watches as well as whip it out daily to wear, although my bangle watches are like "floating" over the cushion, but it does fit well inside the box. Forgot to take a pic with the lid closed, but there is ample space so my watches doesnt touch the lid at all. It looks nice. =) Now my watches are more organized on my dressing table. It also looks neater and saves more space as I dont have to keep a few different designs of bulky watch boxes!

OOTD

2 of my favorite buys some time back. 

On the left is a dress I bought from Bangkok Platinum Mall 1st storey at S$8. It's like a new kind of stiff but stretchable texture/material. It's kinda rough to the touch but still okie for my skin. It gives the same slimming effect as bandage dresses in a less aggressive way, also at a friendlier price tag. I was simply amazed at how much slimmer I look. I bought a black/white striped high-waist-ed flair skirt of the same material before at Bugis for $12 too, it's super flattering as it made my waist look smaller.

The right is simply a off shoulder gold-studded thinly-knit top(S$25) and denim shorts(S$22) bought from Bugis Village Level 3(new wing). I love off shoulder tops because they instantly made you look slimmer when you have a "bigger" upper body than your lower body. It exudes a little sexiness without being overboard. I love shorts anytime. =) 

$25 for L'Oreal X-Tenso Pro-Keratin Incell Hair Treatment + Mythic Oil + Wash + Blow at Thesis Hair Salon in SCAPE (Worth $165)

This deal is so worth it!!
Personally I love L'oreal Mythic Oil and I've tried Pro-Keratin and Mythic Oil treatments from another 2 different salons, one near my office and another in fareast plaza. Both give really good results although service varies. Therefore I'm a believer. =)

I bought this:

• For $66, you get Three Sessions of L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment, Mythic Oil Treatment with a Wash and Blow (worth $495). 

Basically per treatment which includes wash and blow is only S$22. =D For all hair lengths!

So conveniently located at Scape, Orchard. I always go there KTV too. Hee. Only valid till 1st April though, do read the fine prints carefully. Although I find them really okie and reasonable. 

$25 for L'Oreal X-Tenso Pro-Keratin Incell Hair Treatment + Mythic Oil + Wash + Blow at Thesis Hair Salon in SCAPE (Worth $165)(click to buy)

Amount:
from S$25.00

Discount85%You saveS$140.00

 This deal can be bought
over the next:3 days 22:43:46

81 Bought!

Deal is on!

Recommend to friends!

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Highlights

• Quality products from the L'Oreal brand 
• Bid farewell to frizzy, rough hair
• Provides hair follicles with a deep level of nutrition 
• Mythic Oil Treatment known to be an indulgent salon treat 
• Provide a strong layer of protection against daily elements 
• Achieve silky smooth and shiny hair 
• Located in SCAPE 

Fine Print

Click on 'Buy Now' for more options. 

General Fine Print

• Valid till 1 Apr 2014 
• Unlimited Groupons per person, may buy multiple as gifts 
• Limit 1 Groupon per person per visit 
• Valid for all hair lengths 
• Top up of $10 applies for appointments from 16-30 Jan 2014
• For Options 1 and 3, top up of $15 for haircut
• Closed from 31 Jan to 3 Feb 2014
   

Redemption Instructions

• Appointment required, call 6636 5166 (Daily: 11am - 7pm)

See the rules that apply to all deals.

Today's Groupon

• For $25, you get a L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment, Mythic Oil Treatment with Wash and Blow (worth $165). 
• For $35, you get a L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment and Mythic Oil Treatment, Wash, Blow and Haircut (worth $200).

• For $66, you get Three Sessions of L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment, Mythic Oil Treatment with a Wash and Blow (worth $495). 
• For $96, you get Three Sessions of L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment and Mythic Oil Treatment, Wash, Blow and Haircut (worth $600).
   

The Deal

Pack up the suitcases for frizzy hair for good as they will not be returning. Pamper locks with a L'Oreal X-Tenso Pro-Keratin and Incell Hair Treatment, get ready to experience hair managibility and lustre like never before. The treatment will sit itself and work its way into the deep corners of the hair strands to work their magic. L'Oreal's Mythic Oil Treatment is known to be an indulgent salon treat - with properties that will deeply nourish the hair whilst creating a layer of protection.

Leave the salon with a stunning image as soon as the stylists are done with washing and blowing your crown. With a simple upgrade, enjoy a professional haircut that has been designed to suit your individual features.

The Merchant

Like a thesis, plenty of thought, research and analysis must be involved to create a worthy piece. With a team of highly qualified stylists that come with hands that are masters of the trade; Thesis Hair Salon will devise a work of art from anyone's crown. Entrust thyself to the masters of the subject that have conveniently located themselves in SCAPE; at the heart of Orchard.

Operating Hours

Monday to Friday: 11am - 8pm
Saturday: 11am - 9pm
Sunday and Public Holidays: 11am - 7pm

Thesis Hair Salon

2 Orchard Link SCAPE, Unit 02-36 (Tel: 6636 5166)
Singapore 237978
Get Directions

Thesis Hair Salon presented by groupon.sg

$25 for L'Oreal X-Tenso Pro-Keratin Incell Hair Treatment + Mythic Oil + Wash + Blow at Thesis Hair Salon in SCAPE (Worth $165)

Today's Groupon

• For $25, you get a L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment, Mythic Oil Treatment with Wash and Blow (worth $165). 
• For $35, you get a L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment and Mythic Oil Treatment, Wash, Blow and Haircut (worth $200).

• For $66, you get Three Sessions of L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment, Mythic Oil Treatment with a Wash and Blow (worth $495). 
• For $96, you get Three Sessions of L'Oreal X-Tenso Pro-Keratin with Incell Hair Treatment and Mythic Oil Treatment, Wash, Blow and Haircut (worth $600).
   

The Deal

Pack up the suitcases for frizzy hair for good as they will not be returning. Pamper locks with a L'Oreal X-Tenso Pro-Keratin and Incell Hair Treatment, get ready to experience hair managibility and lustre like never before. The treatment will sit itself and work its way into the deep corners of the hair strands to work their magic. L'Oreal's Mythic Oil Treatment is known to be an indulgent salon treat - with properties that will deeply nourish the hair whilst creating a layer of protection.

Leave the salon with a stunning image as soon as the stylists are done with washing and blowing your crown. With a simple upgrade, enjoy a professional haircut that has been designed to suit your individual features.

The Merchant

Like a thesis, plenty of thought, research and analysis must be involved to create a worthy piece. With a team of highly qualified stylists that come with hands that are masters of the trade; Thesis Hair Salon will devise a work of art from anyone's crown. Entrust thyself to the masters of the subject that have conveniently located themselves in SCAPE; at the heart of Orchard.

Operating Hours

Monday to Friday: 11am - 8pm
Saturday: 11am - 9pm
Sunday and Public Holidays: 11am - 7pm

Thesis Hair Salon

2 Orchard Link SCAPE, Unit 02-36 (Tel: 6636 5166)
Singapore 237978
Get Directions

Thesis Hair Salon presented by groupon.sg

Alldealsasia's response when product dont match picture

So my issue was addressed here, http://littlechillipadi89.blogspot.sg/2013/07/edited-with-update-to-product-received.html. In short, I ordered 3 difference size of pouches from alldealsasia(ADA), merchant being Voxxus Marketing located at 10 Anson Road #10-11. 

And I complained to ADA because 1 of the pouch totally dont match what was in the picture.

I ordered this.

But I got this instead.

 

I'm clearly annoyed that the biggest pouch is so ugly. So I emailed ADA about it on 10th JULY. I waited 6 days for a reply but I received none. Irritated, I replied with a "HEY I WANT A REPLY!!! Or I'm going to STOMP IT!" And immediately, on the SAME DAY 16th JULY, I received their reply;

Hi Fion,

Thank you for your feedback and our sincerest apologies for the inconvenience.

We have already forwarded the issue to the merchant and are currently awaiting for their response.

Rest assured that we will revert to you once they respond.

Thank you for your patience.

Kind Regards,
Maria
www.alldealsasia.com

All Deals Asia Pte Ltd

119 Jalan Sultan

Singapore 199008

Tel: +65 6592 5599

And it wasnt until 23rd JULY that they gave me a more informative reply;

"Dear Fion,

We understand your frustration and we are equally disappointed with the merchant's act. Believe us, we are fighting your case with the merchant now. 

Please give us a few more days to follow up with merchant to give you a resolution.

Kind regards,

Eliza"

Fighting??

And finally on the 1st AUG;

Hi Fion,

Our sincerest apologies for any inconvenience you were caused and for the delay as we have to confirm this with our merchant. 

We are so sorry Ms. Fion Lim for the length of time and trouble that the product have caused you. We have talked to the merchant and pointed out their advertisement's flaws. Thank you for your patience and for calling our attention. Kindly send the item via registered mail to 119 Jalan Sultan (S) 199008.

Also, please email us your receipt so we can process your refund. Upon the receipt of the item, we will send a confirmation and the money will be sent to your account within 24 hours.

Ms. Fion Lim we really value your comments as well as your recommendations. We really like to gain back your confidence in All Deals Asia, so please accept our apologise and as a token we would like to offer any of our current deals worth $20 (inclusive of courier delivery fee). you can also transfer your purchased to any current deal and include the additional $20 of top-up for the final deal purchase.

We value you feedback and it greatly help us to shape the future of our services and we also hope you will not let this unfortunate incident overshadow your impression of All Deals Asia and that you give us the pleasure to assist you once more and offer you the pleasant overall experience which you were looking for the first time.

Best regards,

Allan
www.alldealsasia.com

All Deals Asia Pte Ltd

119 Jalan Sultan

Singapore 199008

Tel: +65 6592 5599

*****************************************************************************************************************

So I've just replied them.

Hi ADA

Yes this has indeed taken too long a time. I'm extremely busy in AUG with work. Also, my mum is hospitalized since 6th AUG till now. So I really have no time to go to the post office. I hope you can understand as consumers, what we want is very clear-cut; we just want WHAT was being PICTURED as per the deal. I thank your team for liaising with Voxxus Marketing on my behalf and I do appreciate the offer of the S$20 credits or something. I understand the entire fault lies with Voxxus Marketing. However, from this troublesome incident it goes to show one point, that ADA is extremely helpless when the merchant ships items entirely not true to picture or ships wrong items. This can really pose as a additional consideration if I have to consider purchasing another tangible product deal from ADA in future. 

If only you can hear me out on my SUGGESTIONS.

I'm guessing that ADA paid out a percentage of the proceeds right after the delivery of the item? Perhaps ADA can consider to only pay out proceeds at least 1 month after the item was delivered? So that if customers receive defected or wrong products, the merchant can/must take necessary action to replace or refund before ADA transfer them their proceeds. I think there's a need to review your contract signed with your merchants; merchants should have the duty to replace or refund wrong/defected products or else subjected to the right of not receiving proceeds for that particular sale. ADA should exercise more power. Ask your lawyer~ This is only FAIR to your customers. Even Groupon promises to refund the full deal price if there is anything dis-satisfactory.

ADA should also STATE the NAME of the MERCHANT with their full address so that they will be more accountable and responsible when their reputation is at stake.  

As for your customer service, I only receive a reply after I threatened to stomp this issue. This made me very disgusted. As much as I appreciate the offer of S$20 credits, I'm still disappointed with how this matter was being handled. As I mentioned, customers shouldnt need to bear the responsibility, trouble nor cost to mail back the item when the fault lies with the merchant. However, I do see you've tried your best so I wont stomp this. 

I do hope ADA can have some improvements.......until then.......we'll see. 

Fion

What I'm trying to convey is very clear here. I believe I have very smart readers. Leave it to you all to judge~

*Edited with update to product received* Alldealsasia deal - Authentic CHANEL makeup/parfumes pouches

My latest email to alldealsasia.

Hi ADA

In regards to this deal;

REDEEM NOW! Authentic 3 Piece Chanel Makeup Storage Pouch (Worth $288...

I purchased this deal around mid Jun and I only just received it today. Very disappointed to realize it's not the same as in picture. In fact, it's very different, for the 1 of the 3 pouches, which is the biggest pouch.

The original picture of the pouches in the DEAL is like that. With words in PINK.

But I received this.

The biggest pouch clearly dont have words in pink, in fact, it's pretty ugly with the hardly visible CHANEL being embossed on the pouch. Somehow the PDF file of the deal in my account is BLANK, why?? But thank god I saved the picture because I actually blogged about it in my personal blog, encouraging my friends to buy, here. 

HENCE, please either contact me to REPLACE the biggest pouch WITH what was as promised in the picture in the deal, or else REFUND me the FULL amount(with which they can collect the un-used pouches from me).

Please take note the FAULT lies with the MERCHANT, and NOT me. So please ask them to take responsibility to replace/send/collect the item from me INSTEAD of asking me to mail them back myself.

I trust ADA to give me a satisfactory answer. Thank you!

Regards

Fion

******************************************************************************

WILL UPDATE FOR ANY FOLLOW-UP EMAILS.

Meanwhile, be careful if you're somehow buying products from this merchant(if you can possibly know)

They can shamelessly mail out products which look entirely different with what were promised; it says so much about their integrity. 

What a waste of my time, and money.

**************************************************************************

Entry below blogged on 15th JUN 2013

I bought these authentic Chanel makeup/parfumes pouches from alldealsasia for only S$39!! Arent they adorable?? They're in glossy PU leather with the brand name in PINK. So sweet!!! I STILL love my Rilakkuma makeup pouch given to me by dear Gra on 1 of my birthdays and I've used it for YEARS. Until it's kinda dirty inside already. Lol. But I will still keep it!! This lass is the sweetest. She ALWAYS buy stuffs I love(I love Rilakkuma...makeup etc. =P). She also gave me the limited edition of DKNY golden delicious(apple) perfume last year, which is another of my favorite scent(green apple). I haven use yet though(Dont bear to use!!). I really really appreciate friends who buy birthday pressies for me with my heart(有我的心! Awwww!!) Love you much!!!

I'm quite a sucker for matching stuff(I always match my shoes/bags with my attire too) so I thought they're perfect to use with my Chanel GST. =D

*Edited with update to product received* Alldealsasia deal - Shed Pal Pet Grooming Vacuum & Authentic CHANEL makeup/parfumes pouches

My latest email to alldealsasia.

Hi ADA

In regards to this deal;

REDEEM NOW! Authentic 3 Piece Chanel Makeup Storage Pouch (Worth $288...

I purchased this deal around mid Jun and I only just received it today. Very disappointed to realized it's not the same as in picture. In fact, it's very different, for the 1 of the 3 pouches, which is the biggest pouch.

The original picture of the pouches in the DEAL is like that. With words in PINK.

But I received this.

The biggest pouch clearly dont have words in pink, in fact, it's pretty ugly with the hardly visible CHANEL being embossed on the pouch. Somehow the PDF file of the deal in my account is BLANK, why?? But thank god I saved the picture because I actually blogged about it in my personal blog, encouraging my friends to buy, here. 

HENCE, please either contact me to REPLACE the biggest pouch WITH what was as promised in the picture in the deal, or else REFUND me the FULL amount(with which they can collect the un-used pouches from me).

Please take note the FAULT lies with the MERCHANT, and NOT me. So please ask them to take responsibility to replace/send/collect the item from me INSTEAD of asking me to mail them back myself.

I trust ADA to give me a satisfactory answer. Thank you!

Regards

Fion

******************************************************************************

WILL UPDATE FOR ANY FOLLOW-UP EMAILS.
Meanwhile, be careful if you're somehow buying products from this merchant(if you can possibly know)

They can shamelessly mail out products which looks entirely different with what were promised; it says so much about their integrity. 

What a waste of my time, and money.

Entry below blogged on 15th JUN 2013

I bought these authentic Chanel makeup/parfumes pouches from alldealsasia for only S$39!! Arent they adorable?? They're in glossy PU leather with the brand name in PINK. So sweet!!! I STILL love my Rilakkuma makeup pouch given to me by dear Gra on 1 of my birthdays and I've used it for YEARS. Until it's kinda dirty inside already. Lol. But I will still keep it!! This lass is the sweetest. She ALWAYS buy stuffs I love(I love Rilakkuma...makeup etc. =P). She also gave me the limited edition of DKNY golden delicious(apple) perfume last year, which is another of my favorite scent(green apple). I haven use yet though(Dont bear to use!!). I really really appreciate friends who buy birthday pressies for me with my heart(有我的心! Awwww!!) Love you much!!!

I'm quite a sucker for matching stuff(I always match my shoes/bags with my attire too) so I thought they're perfect to use with my Chanel GST. =D

Oh yes. If you're even remotely interested in anything from Alldealsasia.com, be sure to use my invite link, http://www.alldealsasia.com/invite/47993 Because you can get $5 credits(equiv. to real 5 bucks) to spend too! =P And I also get $10 credits lah if you make a purchase in 30days. Keke! So you can also invite your friends and earn credits too after you got your own unique link!!! =)  

Read about my pleasant shopping experience as well as review below:

Alldealsasia shopping experience: Review of Salav Steam Mop STM401

I also bought this, Shed Pal Pet Grooming Vacuum! Of course this doesnt mean I will stop bathing her or stop sending her to grooming lah!! But sometimes I'm really just a cleanliness freak!! Watch the video(below) too, as I feel the pets are sOooOo comfortable when their owners are using it over them; they looked so relaxed as if having a massage. =)

Shed Pal Pet Grooming Vacuum: Hassle-free Way to Keep Your Pet Clean! Courier Delivery Option Available

SAVE

55 %

S$15.90

Up to ADA $2 Credits
can be used for this deal

S$19.1

Savings

9

h

45

m

59

s

Time left to buy

13 people bought!

We accept:

Highlights: 

• Removes pet hair with ease
• Innovative way to control shedding
• U-shaped brush gently gathers loose hair
• Silent motor eliminates pet anxiety
• Great for cats and dogs
• Cordless; Uses 3 AA batteries (not included)

Internet banking is available. Learn more about this payment option

Conditions: 

• Redemption period: 14 June 2013 to 05 July 2013  
• Images are for illustrative purposes; there may be slight variance in colour/size between image & actual item.
• Universal conditions apply

Self-Collection at All Deals Asia

• Collect at: 119 Jalan Sultan (S) 199008
• Operating hours: Mon-Fri: 10am to 6.30pm. Closed on Weekends and PH
• Present voucher printout or flash e-voucher via the ADA Mobile App upon redemption

Delivery by All Deals Asia

• Top up $5 for Courier Delivery
• Enter delivery info at checkout. Partial or incomplete delivery information will result in delays
• Item will be shipped within 7 working days from date of purchase

All Deals Asia Product Exchange Policy
1-to-1 exchange in case of manufacturer’s defects must be done within 7 days upon receipt of item via delivery/self-collection. No refunds or exchange thereafter. Only full sets will be exchanged. Subject to availability. Your All Deals Asia voucher printout will serve as proof of purchase.

• Details
• Merchant

Every pet lover knows how much of a hassle it is to trim the excess hair that grows on our pets. The house is filled with hairballs while we chase after our pets as they squirm and try to flee from our clutch. Shed Pal Pet Grooming Vacuum that allows for easy pet hair removal is just what you need! With a U-shaped brush and silent motor, loose hair on pets is gathered gently while they remain comfortable and relaxed. Power it up with 3 AA batteries and control shedding while saving all the time and energy. Groom your cats and dogs with the simple and hassle-free shedding tool today!